Policies

 

ALL SALES ARE FINAL*


*NO RETURNS OR EXCHANGES ON PURCHASES MADE AFTER 8/7/18

Purchases with manufacturers defect not detected at time of purchase can be exchanged or returned within 7 days of purchase or delivery date


GUARANTEE


Approximate weight and content

With each diamond purchase the carat weight and gold karat content will be provided in writing.


Unlimited cleanings and inspections (for diamonds & precious gems)

Unlimited cleanings and inspections (for diamonds & precious gems) with purchase of warranty as often as you like under warranty.

 

SHIPPING INFORMATION


SamuelsJewelers.com can ship to virtually any address in the United States and its protectorates (includes APO/FPO addresses, Puerto Rico, the U.S. Virgin Islands, and American Somoa). To find out when you will receive an item, you need to consider the availability of the item you ordered and the shipping option you selected. Here's the equation we use:

(Availability) + (Shipping Time) = Total


Delivery Time

Orders placed after 10am CST are processed the next business day, if the product is available and in stock. Processing time is specific to each item, please refer to the product page to determine the time frame before the item will ship. Rings that require sizing may need an additional business day for processing


Shipping Method Ship Time Shipping Cost

USPS Standard: 5-8 business days once shipped $5.95 or FREE with purchase 99+
FedEx 2 Day Air: 2 business days once shipped $14.99
Next Day Air: Next business day once shipped (no weekend delivery) $21.95


Important Shipping Facts

Upgrading to Next Day Air does not mean you will get your order the next day. Once shipped, Next Day Air packages are guaranteed to arrive at the end of the next business day. Please note, however, that upgrading method of shipment to Next Day or 2nd Day Air does not change how long it takes us to assemble and ship your order - it only reduces the travel time after your order leaves our facilities. We do try to ship most orders that come in before 10am CST the same day, but depending on availability the order may be delayed. The product page will specify if additional processing time is required

We take several security precautions to ensure your package arrives safely. Our packages are marked with the company's initials, not our name, and signature is required on deliveries over $150. Also, orders over $1000 must be shipped to the billing address entered. These policies have been implemented to provide a safe and reliable online shopping experience.

While we do take necessary measures to ensure your package is shipped safely, unexpected instances do occur. We will accept responsibilities for your order until delivery or signature confirmation is notated from the shipping carrier.

PRICING


We endeavor to ensure that all pricing information set forth on this website is accurate. Despite our best efforts, however, a data base error may occur and some of our products may be incorrectly priced. In the event a product is listed at an incorrect price, we will not be bound to sell that product to you at the stated price. In these instances, we will contact you to determine whether you would like to purchase the product at the correct price or cancel the order.